At Hand in Hand we are committed to our donors and potential donors and we aim to treat all of our friends and supporters with the utmost respect. We therefore aim to comply with the Statement of Guiding Principles of Fundraising.

Our Donors have the right to:

Be assured that their gift will be used for the purpose for which it was given and be informed of the mission of the organisation

Request access to the charity’s most recent financial statement

Know the identity of the governing board of Hand in Hand and to know that they will exercise prudent judgement in their responsibilities

Receive appropriate acknowledgement and recognition for their gift and to know that their donation is treated with respect and confidentiality

To know whether those seeking donations are volunteers or employees of Hand in Hand or are third party agents.

Have their personal details removed from mailing and contact lists and know that Hand in Hand will comply with the Data Protection Act 1988 & 2003.

Hand in Hand continually strives to maintain the highest possible standards in fundraising through adhering to our strict policies and procedures and by  providing high levels of accountability and transparency.


Hand in Hand is open about whether those seeking donations on their behalf are volunteers, employees of the organisation or are third party agents.

Anyone fundraising on behalf of Hand in Hand must ensure that prospective donors are aware of their status, ie. volunteers, employees or third party agents.


The organisation welcomes feedback on any aspect of its performance and you can get in touch by using the ‘Contact Us’ section of this site. You can see our  Complaints Procedure here.